IT Operations Management (ITOM)
The recently launched ServiceNow® Xanadu release brings cutting-edge innovations to various business operations, ensuring smoother workflows, enhanced automation, and improved user experience. In this article we explore how key areas within an organization can benefit from these exciting updates.
Xanadu elevates ITOM capabilities with improved automation and process transparency:
- Standardized documentation: The release enhances traceability and automation by supporting standardized documentation, improving the efficiency of ticket-heavy processes like event and alert management.
- Now Assist for ITOM: Generative AI now helps summarize technical data, providing enterprise architects with critical insights from the CMDB, accelerating failure identification, and enabling faster root cause analysis.
These updates will enable IT teams to handle larger workloads with greater precision, reducing downtime and improving operational efficiency.
Strategic Portfolio Management (SPM)
Xanadu brings powerful updates for managing the strategic project portfolio:
- Scenario planning: Organizations can now simulate different strategic plans and choose the best scenario based on real-time alignment with business goals.
- Enhanced resource management: The new resource management workspace simplifies resource allocation, with improved tools for task tracking and planning at the program level.
- Generative AI for feedback analysis: Now Assist allows teams to automatically summarize customer feedback, saving valuable time and enabling better-informed decision-making.
These tools help organizations align resources and strategies more effectively, boosting both agility and decision-making capabilities.
HR Service Delivery (HRSD)
The Xanadu release introduces features that revolutionize HR service management:
- Employee center enhancements: These updates streamline service delivery across multiple departments, improving employee engagement and overall service efficiency.
- HR Service Delivery workflows: Enhanced security and automated processes target healthcare and employee relations, simplifying tasks like physician onboarding and managing discrimination cases.
- Talent development tools: With the new opportunity marketplace, employees can now explore short-term gigs and volunteering opportunities, fostering career growth and engagement.
These improvements empower HR teams to deliver more efficient services, ultimately boosting employee satisfaction and productivity.
Source-to-Pay (S2P)
Xanadu enhances Source-to-Pay processes with AI-driven tools and seamless integrations:
- Accounts payable automation: Faster invoice processing with new tax compliance tools ensures greater accuracy.
- Procurement operations with AI: Now Assist provides AI-powered support for purchasing, ensuring full transparency across procurement workflows.
- Supplier lifecycle management: A unified workspace for supplier data, contracts, and purchase orders ensures smooth ERP integration and process efficiency.
These enhancements will allow organizations to streamline procurement and payment processes while reducing errors and compliance risks.
Source-to-Pay (S2P)
Xanadu enhances Source-to-Pay processes with AI-driven tools and seamless integrations:
- Accounts payable automation: Faster invoice processing with new tax compliance tools ensures greater accuracy.
- Procurement operations with AI: Now Assist provides AI-powered support for purchasing, ensuring full transparency across procurement workflows.
- Supplier lifecycle management: A unified workspace for supplier data, contracts, and purchase orders ensures smooth ERP integration and process efficiency.
These enhancements will allow organizations to streamline procurement and payment processes while reducing errors and compliance risks.
Category
ServiceNow® Training Workshops
Client
Inhouse Workshops
Industry
Business Training
Stack
ServiceNow® XANADU
ServiceNow® Xanadu Release
How to maximize the benefits of the new version
The recently launched ServiceNow® Xanadu release brings cutting-edge innovations to various business operations, ensuring smoother workflows, enhanced automation, and improved user experience. In this article we explore how key areas within an organization can benefit from these exciting updates.
Source-to-Pay (S2P)
Xanadu enhances Source-to-Pay processes with AI-driven tools and seamless integrations
Accounts Payable Procurement Operations with AI Supplier Lifecycle Management
Accounts Payable Procurement Operations with AI Supplier Lifecycle Management
Customer Service Management (CSM)
For CSM, the Xanadu release focuses on enhancing customer onboarding and flexibility:.
Account onboarding playbook Unified consumer role Enhanced email composer
Account onboarding playbook Unified consumer role Enhanced email composer
Conclusion
The ServiceNow® Xanadu release is a game-changer, offering streamlined automation, enhanced AI capabilities, and powerful new tools for improving HR, procurement, IT, customer service, and portfolio management operations. Whether you need to enhance your HR processes or improve procurement transparency, Xanadu has the tools to help you succeed. Contact us to explore how these updates can be integrated into your operations to maximize efficiency and user satisfaction.