Challenge
Client: Major Shipping Co.
The threat landscape is constantly changing, and in order for client organizations to protect against evolving security concerns, it has become imperative for them to digitally transform and modernize their IT and data management practices. For one TP-REDE customer, the importance of IT modernization couldn’t be clearer. Their ability to execute critical command and control (C2) operations relied on an effective IT infrastructure. But their organization was rapidly expanding in scope and scale. To keep up with growing operational demands, the organization needed to modernize their ITSM system, and revamp their approach to service requests, ticketing, incident management, and support.
On-premises Implementation Expertise
The organization previously attempted to retire their legacy ITSM system in favor of ServiceNow’s solution. They purchased ServiceNow licenses, hired a third-party contractor, and set about integrating the new platform into their on-premises servers. The implementation, however, failed as the contractor struggled to configure ServiceNow’s platform within the complex security network protecting organizations. Many of ServiceNow’s ITSM features remained undeveloped, while the customer continued to pay subscription fees for an incomplete solution.
The organization needed a partner who could navigate the complexities of the client’s IT infrastructure, but for the next three years, they repeated the implementation process with new contractors only to yield similar results. The configuration challenges were beyond the expertise of their contractors. The organization continued to rely on their legacy system for ITSM support.
In order to prevent another incomplete implementation, the organization reached out to ServiceNow to recommend a vendor who could help. TP-REDE was the top pick: a go-to choice for difficult, mission-critical, on-premises implementations.
- Implement ServiceNow's ITSM Solution
- Retire the Legacy Ticketing System
- Create Real-Time Monitoring Dashboards
- Increase Threat Awareness & Response
Category
Consulting, Implementation
Client
Major Shipping Co., USA
Industry
Logistics, Travel
Stack
ServiceNow
Process-Based Approach. Accelerated Results.
Optimized Potential. Broadened Capabilities.
After completing the diagnostic, TP-REDE rebuilt and installed a functional instance of ServiceNow’s product, which successfully integrated with the customer’s private network. Initial projections estimated the first phase would take two weeks, but TP-REDE accelerated their rollout schedule and completed phase one in just under three days with no impact to the organization’s ongoing service and operations.
Knowledge, and Resource and Demand Management
Project and Portfolio Management
Human Resources and Operations Management
