ServiceNow® Consulting Services
TechPeople is now a Build ServiceNow Partner. Our team has been delivering world-class ServiceNow services and solutions since 2012 and service management services since 2008.
With a long track record of successful ServiceNow implementations, our highly skilled consultants collaborate closely with clients to provide the right solutions and approach to ensure long-term success on the platform.
We help companies turnaround their non-profitable ventures into something that benefits them. Our specialty lies in understanding what makes a company special and what makes it tick.
TP SERVICES WITH ServiceNow®.
Our mission is to make Tech work for People and not against them by innovating the way businesses manage IT with ServiceNow.®
We’re the ServiceNow Build partner for businesses who want actual Tech specialists to guide them all the way to real savings.
“What sets TechPeople apart ?
Our specialization in securing and managing assets and infrastructure through experienced specialists who care deeply about your team and the people you serve is what sets us apart.
- IT Service Management (ITSM)
- IT Asset Management (ITAM)
- IT Operations Management (ITOM)
- Security Operations (SecOps)
- Operational Technology (OT)
- Customer Service Management (CSM)
- Filed Service Management (FSM)
- Managed Services (MS)
- Integration Development (ID)
- Prescriptive Offerings
OUR SERVICENOW OFFERING
IT Service Management
(ITSM)
ITSM is how IT teams manage the end-to-end delivery of IT services to customers. These are the processes that design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service.
IT Asset Management
(ITAM)
IT Asset Management is understanding the full lifecycle of all IT hardware, software, and services within your organization. It is knowing what you need, what you have, where it is, and how you use it in order to make informed decisions about how you spend your money. ITAM is foundational for your organization. TechPeople is here to help set you up for success.
IT Operations Management
(ITOM)
IT Operations Management (ITOM) is a set of tools and processes that create a consolidated data cornerstone for understanding and improving your business. TechPeople is here to help with your ITOM needs! With the ITOM modules you can create and then effectively manage your Configuration Management Database (CMDB). With your CMDB under control. Your IT team will be set up for success!
Security Operations
(SecOps)
SecOps brings incident data from security tools into a structured response engine that uses intelligent workflows, automation, and deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization. The goal is to combine internal information security and IT operations practice to improve collaboration and reduce risks.
Customer Service Management
(CSM)
Customer Service Management (CSM) focuses on a company’s external customers and or vendors to whom services are provided to. It seeks to put in place a more wholistic and positive customer experience along the different streams of engagement.
Field Service Management
(FSM)
Field Services Management (FSM) delivers frictionless field service experiences to customers and employees with one integrated system of action. Break down silos, automate workflows, and streamline processes. Reduce costs and increase revenue while you minimize efforts for your customers and employees.
ServiceNow® Expertise That Would Work For You
ServiceNow CMA
ServiceNow Certified Master Architect who can design, architect, and implement enterprise-level ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps).
- Defining Data Model Extn
- Build resuable components
- Conduct code reviews
- Lead performance optimization, instance scalability
- Mentor development teams
- Establish and enforce architectural standards, governance and development
ServiceNow Platform Engineer
ServiceNow Platform with deep technical expertise in IT Service Management (ITSM), IT Asset Management (ITAM), Platform Integrations, Discovery. The ideal candidate will have proven experience designing, implementing, and managing complex ServiceNow platform solutions.
- Lead the overall design of the ServiceNow platform
- Collaborate with business leaders, stakeholders, and technical teams
- Define platform roadmaps, by ensuring scalability, performance
- Lead the design of workflows, integrations, and modules
ServiceNow CTA
ServiceNow Certified Implementation Specialist (CIS) in at least two modules (e.g., ITSM, ITOM, SPM) with hands-on experience as an Architect or in a senior technical role on the platform.
- Over 10 years of experience in ServiceNow Administration, Implementation and Development
- Subject Matter Expertise in implementing & maintaining ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Asset, CMDB, Service Catalog, Service Portal Configuration, Performance Analytics, Virtual Agent etc.)
- Expert level knowledge of ServiceNow ITOM (Software/Hardware Discovery, Service Mapping, Event Management, Orchestration, Operational Intelligence, Cloud Management and Release Automation) including Mid-Server build, configuration & operations.
ServiceNow FSM Architect / Lead
ServiceNow Architect/ Lead Developer with a strong understanding of ServiceNow’s FSM capabilities that improves field service delivery, operational efficiency, and customer satisfaction.
- Over 12 – 15+ years of Servicenow Technical Architect
- Lead the architecture and design of FSM solutions.
- Serve as the subject matter expert for the FSM module, advising on capabilities, limitations, and configuration options.
- Configure FSM applications, including Dispatch Console, Work Order Management, Asset and Inventory Management, and Mobile App setup. o Ensure robust integration of FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management
ServiceNow CSM
Subject Matter Expertise in Customer Service Management (CSM) with a thorough understanding of ITSM, CRM processes, and CSM workflows.
- Lead the design, configuration, and implementation of ServiceNow CSM modules
- Understand historical processes and workflows to ensure proper integration and transition
- Customize CSM applications, workflows, and integrations based on business requirements
ServiceNow Consultants
- IAM ServiceNow Integration Engineer
- ServiceNow Product Development Manager
- ServiceNow ITOM Developer / Lead
- ServiceNow ITAM Lead (HAM & SAM pro)
- ServiceNow IRM Engineer / Implementation Specialist
- ServiceNow CMDB Manager
- ServiceNow WSD Consultant / Lead
- ServiceNow GRC Consultant / Lead
- ServiceNow HRSD Lead
Preimier ServiceNow® Consulting | Superior Consultants
Discover the TechPeople ServiceNow® Consultants can help your company to the next level. Through partnering with us, you can streamline your operations and truly benefit from the wealth of data you collect. Turn your data into actionable knowledge with TechPeople.
- 2 – 5 end-to-end projects
- Good communication
- Great Attitude
- 5 days Onsite @ Client Location
- Relevant Experience
- 2 weeks performance guarantee
- 5 – 10 end-to-end projects
- Flawless Communication
- Great Attitude
- Sense of ownership
- Relevant Experience
- Remote / Hybrid Work
- SMEs – CTA / CMA
- Flawless communication
- Great Attitude
- Travel: Domestic / Int’l
- Hybrid / Remote
- Remote Work
Our partners says
Christa Le Corre
Amanda Seyfried-Donahue
