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CLIENT OUTCOMES

Case Studies
Built Around
ServiceNow.

Proven ServiceNow programs across Oil & Gas, Healthcare, Banking, and Logistics — measurable outcomes, not just delivered projects.

SERVICENOW PROGRAMS

Client Success Stories

Oil and Gas ServiceNow case study OIL & GAS

Operational Reliability for a Global Energy Operator

We unified EHS, asset health, field service, and compliance workflows on ServiceNow so the operator could manage incidents, maintenance, and safety from one platform.

25% reduction in unplanned equipment downtime
4× faster safety notification and incident response
14 offshore and onshore sites on one platform
Modules: Asset Management · Field Service Management · EHS
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Healthcare ServiceNow case study HEALTHCARE

Clinical IT Operations for a Regional Health System

ServiceNow delivered a clinical operations platform combining device management, ITSM, and patient-facing service requests so care teams spend less time waiting for IT support.

48% faster incident resolution for clinical systems
100+ connected clinical and imaging devices monitored
6-month adoption across IT and clinical service teams
Modules: Healthcare & Life Sciences · Clinical Device Management · ITSM
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Banking ServiceNow AI Control Tower case study FINANCIAL SERVICES

AI Control Tower for Predictive Risk & Regulatory Readiness

We built an AI Control Tower on ServiceNow that links incident risk, change exposure, compliance controls, and model drift monitoring into one operational command centre.

66% reduction in manual triage and ticket escalation
90% faster regulator-ready reporting
12 real-time dashboards for business, risk, and IT leaders
Modules: AI Control Tower · GRC · IT Risk Management
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Logistics ServiceNow case study LOGISTICS

Supply Chain Exception Control for a Global Network

ServiceNow connected order management, field service dispatch, and exception workflows so the logistics network resolves delivery disruptions 40% faster.

72% fewer fulfilment exceptions
40% faster recovery for delayed or damaged shipments
1,200+ automation workflows across warehouse and transport
Modules: Customer Service Management · Field Service Management · Order Management
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25%
Avg. downtime reduction
66%
Avg. triage time saved
98%
Client retention across all engagements
6 wks
Average deployment timeline
DEEP DIVE

THREE OIL & GAS PROGRAMS
THAT CHANGED OPERATIONS

Upstream E&P — Predictive Asset Health Platform

Global E&P Supermajor

Unplanned failures across 26 production sites managed by 3 disconnected CMMS systems — no unified view, 6.8-hour average dispatch delays, 140+ annual production-impacting events. We unified everything on ServiceNow.

31% reduction in unplanned downtime  ·  MTTR cut from 8.2 to 3.1 hours  ·  $4.2M avoided production losses in Year 1  ·  All 26 sites on one platform

Safety & Compliance — HSE Incident Automation

Integrated Energy Company

Safety incidents managed in email and spreadsheets. OSHA 300 log requiring 3 FTE-days per quarter. PSM documentation fragmented across 140+ SharePoint folders. We automated all of it.

4× faster incident notification  ·  Investigation closure improved 50% (22→11 days)  ·  OSHA 300 log automated to 2 hours  ·  PSM audit readiness from 68% to 94%

Field Operations — AI Dispatch for 1,800 Technicians

Midstream Pipeline Operator

1,800 field technicians dispatched by phone and paper. 52% first-time fix rate. Zero parts visibility. Certification compliance tracked in quarterly spreadsheets.

First-time fix rate 52%→79%  ·  Technician productivity up 34%  ·  Travel time per work order reduced 28%  ·  Real-time certification compliance across all 1,800 techs

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