Your Questions
Answered.

TechPeople is a US-based managed IT services company founded in 2012. We provide a comprehensive range of technology services including managed IT, cybersecurity, cloud computing, helpdesk support, backup & recovery, network solutions, and IT consultancy — all under one roof.

TechPeople's headquarters is at 350 Fifth Avenue, Suite 4100, New York, NY 10118. We also have regional offices in Chicago (IL) and New York (NY), and we serve clients nationally with remote and on-site support.

We serve businesses across a wide range of industries including finance, healthcare, legal, technology, manufacturing, retail, real estate, and higher education. Our team has deep vertical expertise in regulated industries such as healthcare (HIPAA) and finance (PCI-DSS).

We work with businesses of all sizes — from 5-person startups to 500-seat enterprises. Our Starter plan starts at $499/month for teams of up to 10 users. Whatever your size, we have a solution that fits your budget and requirements.

Not necessarily. Many of our clients use TechPeople to augment their existing IT team — handling day-to-day helpdesk and monitoring while their internal staff focus on strategic projects. Others choose to fully outsource their IT function. We'll work with whatever model suits you best.

Managed IT means we take proactive responsibility for your technology environment. Instead of waiting for things to break, we monitor your systems 24/7, apply patches, maintain security, and resolve issues — often before you even notice there was a problem. You get a predictable monthly cost and peace of mind.

Our average first response time is under 15 minutes for critical issues. Professional and Enterprise plan clients have 24/7 coverage. Starter plan clients have 8×5 helpdesk support with priority escalation paths for emergencies.

Yes. TechPeople supports distributed and hybrid workforces across any number of locations. Whether your team works from home, a single office, or multiple sites across the US, our remote management tools and on-site visit capabilities ensure consistent support.

We support Windows, macOS, and Linux environments; Microsoft 365 and Google Workspace; AWS, Azure, and Google Cloud; major firewall and network vendors (Cisco, Fortinet, Palo Alto); and most common business applications. Contact us if you have specific technology requirements.

Our Professional and Enterprise plans include endpoint detection & response (EDR), email security, patch management, and firewall management as standard. Enterprise clients also get access to our SOC, vulnerability scanning, and vCISO advisory services.

Yes. We have extensive experience helping healthcare and financial services clients achieve and maintain compliance. Our compliance services include gap assessments, control implementation, policy development, and audit-ready reporting. Available under our Enterprise plan.

TechPeople's incident response team is available 24/7 to clients on managed service agreements. We follow a structured IR playbook: containment, eradication, recovery, and post-incident review. Our goal is always to minimize downtime and data loss while preserving forensic evidence.

Yes. We provide phishing simulation campaigns and security awareness training modules for all employees. Human error accounts for over 80% of successful breaches, so staff training is one of the highest-ROI security investments you can make.

TechPeople bills monthly in advance. Invoices are generated on the 1st of each month and are payable within 14 days. We accept ACH bank transfer, major credit cards, and checks. Enterprise clients may have custom billing arrangements.

No hidden fees, ever. Your monthly invoice will always match what was agreed in your service contract. If out-of-scope work is required — such as major hardware procurement or large project work — we'll provide a separate quote before starting.

Yes. Our standard agreement requires 30 days written notice to cancel. We believe in earning your business every month — not holding you captive with long-term contracts. Most clients stay because they want to, not because they have to.

Yes. Clients who choose to prepay annually receive a 10% discount on their managed services fee. Contact our sales team to discuss annual pricing options for your plan.

Most clients are fully onboarded and supported within 5 business days of signing their service agreement. Our onboarding process is systematic and minimally disruptive — we do the heavy lifting so your team barely notices the transition.

We plan onboarding activities carefully to minimize disruption. For most businesses, the transition to TechPeople involves no planned downtime. Larger infrastructure changes (e.g., firewall replacements) are scheduled outside business hours with your approval.

Our onboarding team will guide you through a structured intake process covering your network topology, existing software licenses, user list, hardware inventory, and any compliance requirements. We handle all the technical discovery — you just need to point us in the right direction.

Absolutely. We've managed hundreds of IT provider transitions and we know how to make them smooth. We'll coordinate with your outgoing provider to retrieve documentation, credentials, and access credentials — and we'll flag any gaps we find along the way.

Every client on our Professional and Enterprise plans has a named Account Manager who is your primary relationship contact and escalation point. Starter clients have access to our shared client success team. You'll never feel like a number at TechPeople.